This Privacy Policy describes how PROGRAMMER (“we”, “us”, or “our”) collects, uses, stores, and protects personal information when you use our online courses platform, including our website and mobile-supported experience (together, the “Service”).
1. Who we are
We operate an educational technology platform that provides online courses and related features. For privacy-related questions, you can contact us using the contact options published on the Service (for example, our contact page or support channels).
2. Personal information we collect
Depending on how you use the Service, we may process the following categories of information:
- Identity information: We may store your full name and phone number to identify your account, verify you as the legitimate user of the Service, communicate with you about your learning, orders, or support requests, and to help protect the security and integrity of the platform.
- Account and authentication data: such as login identifiers, session information, and security-related records needed to operate authentication.
- Usage and technical data: such as device type, browser type, IP address, approximate location derived from IP, timestamps, pages viewed, and diagnostic logs. This helps us operate, secure, and improve the Service.
- Payment-related data: where purchases are made, payment information may be processed by our payment partners; we typically receive limited transaction metadata rather than full card details, depending on the payment method.
- Communications: content you send to us (for example, support tickets or emails) and related metadata.
3. How we use your information
We use personal information to:
- Create and maintain your account, including associating your name and phone number with your identity in the system.
- Provide access to courses, lessons, progress tracking, certificates, and other platform features.
- Process orders, subscriptions, refunds, and customer support.
- Send service-related messages (such as security alerts, account notices, and transactional updates).
- Detect, prevent, and respond to fraud, abuse, and security incidents.
- Comply with applicable law and enforce our terms.
- Analyze aggregate or de-identified usage to improve the Service and user experience.
4. Legal bases (where applicable)
Where local law requires a “legal basis” for processing, we rely on one or more of the following as appropriate: performance of a contract with you, our legitimate interests in operating and securing the Service (balanced against your rights), compliance with legal obligations, and consent where we ask for it explicitly (for example, for certain optional communications or cookies where required).
5. Cookies and similar technologies
We use cookies and similar technologies to keep you signed in, remember preferences, measure traffic and campaign performance, and improve the Service. Where required, we will obtain consent before using non-essential cookies. You can control cookies through your browser settings; disabling some cookies may limit certain features.
6. How we share information
We do not sell your personal information. We may share information with:
- Service providers who assist us with hosting, analytics, email delivery, customer support tooling, payment processing, and security, subject to contractual confidentiality and data protection obligations.
- Professional advisers where necessary (for example, auditors or lawyers).
- Authorities when required by law, legal process, or to protect rights, safety, and security.
- Business transfers in connection with a merger, acquisition, or asset sale, with notice as required by law.
7. Retention
We retain personal information for as long as needed to provide the Service, meet legal, accounting, or reporting requirements, resolve disputes, and enforce our agreements. Retention periods can vary depending on the type of data and the context in which we process it.
8. Security
We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure; we encourage you to use a strong password and protect your account credentials.
9. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to certain processing or to data portability. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, contact us using the contact details provided on the Service. We may need to verify your identity before fulfilling requests.
10. International transfers
We may process and store information in countries other than your own. Where we transfer personal information across borders, we use appropriate safeguards as required by applicable law (such as contractual clauses or other approved mechanisms).
11. Children
The Service is not directed to children under the age where parental consent is required under applicable law. If you believe we have collected information from a child inappropriately, please contact us and we will take appropriate steps.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Where changes are material, we will provide additional notice as appropriate (for example, via the Service or email).
13. Contact
If you have questions about this Privacy Policy or our data practices, please contact us through the contact options available on the Service.